Eneco is not alone in being big and lumpy, i have similar experiences with UPC (big & scary), KPN (big & clueless) and companies like Accenture are not known as Accidenture in the IT world for nothing. There seems to be an inverse relationship between size and customer service that is apparent for every big company i ever had dealings with, professional or otherwise.
Tijs: http://blog.tijs.org
